Rachel has a great combination of legal expertise and commercial acumen. She has a real focus on delivering quality products based on a sound understanding of customer requirements

Serenwood provided Chameleon Technology with advice on a commercial contract which was the basis of our negotiations with a key supplier. Wendi was professional and she turned around the work very quickly. In fact, she helped facilitate the smoothest and quickest contract negotiation we’ve ever had!. We would definitely recommend Serenwood and will use their services again when the need arises.

We have worked with Wendi a couple of times now on very different projects, one delivering a presentation to senior management and the other advising on ownership of both current and historical resources. On both occasions we have found Wendi to be personable, confident and very thorough in her approach. On the resources project, Wendi provided advice that was clear, succinct and easy for us to follow up. The presentation she delivered on Intellectual Property was well received and colleagues found that Wendi’s presentation style was easy to understand supported with the use of practical examples relevant to our organisation. We have been delighted with Wendi’s work and look forward to working with her again in the future.

I don't generally like lawyers! When I met Rachel she was assigned the daunting task of negotiating an Agreement for Lease with me back in 2007 when she worked for BT Global Services as Commercial Director.  After 9 long and very tiring months of hard negotiation, we both won! I realised then that her focus all along was to make sure we each left the deal thinking we'd got the better result - and she was right.  Her main skill I would say is the absolute calmness in which she conducts her trade, taking all of the emotion out of it and deciding early on what the end game needs to be for both parties to achieve their goals.  Her brain works faster than anyone I've ever met, a serious asset when required to negotiate contracts of biblical proportions, as Rachel is seldom phased by anything

Wendi Higgins, of Serenwood Limited, was highly effective, considered, pragmatic and responsive in approach. Working under pressure and as part of a high profile, high value public sector procurement, Wendi was a pleasure to work with. We would highly recommend Wendi as a commercial and legal advisor

Serenwood worked closely with Prohibition earlier this year to help us develop a new set of standard terms and conditions for our client relationships. As a small agency, we try to avoid using lawyers wherever possible due to the expensive legal costs which can often escalate quickly. Serenwood provided us with high quality, affordable and great practical advice. We now have a clear framework to work within with any new clients and I would recommend them to any business looking to strengthen their contract positioning

I have been pleased to rely upon Rachel’s commercial skills more than once knowing that I am well looked after. Rachel is honest, trustworthy and unusually, for a lawyer, pragmatic. Rachel is well versed in the practical workings of complex commercial contracts from many years of practical experience and will remain calm in very challenging commercial circumstances, carefully driving through to a fair resolution. Rachel is also a pleasure to work with and her wry humour carefully balanced with her empathetic approach often leads to long term relationships. I have noted that not just clients quickly come to respect Rachel’s fair and open approach to the issue resolution